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Work with Your Agency During a Crisis


Episode Overview:

 Join host Ben as he continues Agency Week with Searchmetrics’ Senior Account Executive Glenn Welham discussing how to best work with your agency during a crisis. Together they review how to evaluate your contracted agency and identify the best methods to improve working relationships. 

The most efficient agency partnerships are the ones where agencies are integrated into your organization and not treated as an external, third party. When you begin working with an agency it’s critical to set expectations early and mutually agree on what success looks like for your organization.

Constantly comparing your agency to others isn’t a healthy mindset when working with your agency. Most often any issue you have with your agency can be easily resolved if you evaluate the problem, propose a solution and come to an agreement on what changes need to be implemented for success. If an agency is unable to execute on the insights provided from reports, then it indicates they’re not doing the job they should be and your partnership should be reevaluated.

Tyson Stockton

Tyson Stockton

Tyson has over 10 years' experience in the digital marketing industry. As Vice President of Client and Account Management, Tyson manages the Enterprise Client Success team and SEO Consulting efforts at Searchmetrics. Tyson has worked with some of world’s largest enterprise websites including Fortune 500 and global eCommerce leaders. Prior to Searchmetrics, Tyson worked on the in-house side managing the SEO and SEM efforts of a collection of 14 sports specialty eCommerce companies in the US, Europe and Australia.

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